Energy Comparison

What happens if my new supplier increases its prices or changes contract terms?
The supplier must provide at least 10 days notice in writing to announce significant changes in the terms of contract. You will then have a further 14...
Fri, 13 May, 2016 at 8:47 PM
Moving Home / What should I do about my suppliers before I move?
You need to give your supplier at least two days notice before you move. Your supplier will then arrange for a meter reading to be taken or, more likely,...
Fri, 13 May, 2016 at 8:48 PM
Do I incur any charges if I am moving house?
No. You need to give your existing supplier at least two days notice of your move. Other than that, you will not incur any penalties for early contract ...
Fri, 13 May, 2016 at 8:48 PM
How can this service help me when I am moving home?
If you are planning to move, visit this service. We can then help you find and sign up for a new supplier at your new home. We will ensure that your sup...
Fri, 13 May, 2016 at 8:48 PM
Safety / Who is responsible for safety and supply interruptions?
Your supplier must provide you with a 24-hour emergency number which you should call if you think there is a safety problem with your meter, the electri...
Fri, 13 May, 2016 at 8:49 PM
What should I do if there is a gas leak?
The company responsible for all gas emergencies is Transco. Their national Freephone number for emergencies is 0800 111 999.
Fri, 13 May, 2016 at 8:49 PM
Difficulty with Paying Your Bills ? What should I do if I have difficulty paying my bills?
Under the terms of their supply license, suppliers must offer you help and advice if you have difficulties paying your bills. You should contact your su...
Fri, 13 May, 2016 at 8:49 PM
How can my supplier help me?
Your supplier should discuss with you the best way to pay your bill. They should be able to provide you with the following services: Arranging ...
Fri, 13 May, 2016 at 8:50 PM
What happens if I can't pay my bill? Could I be disconnected?
If you are in debt to a supplier, and you refuse to accept any arrangements your supplier puts forward to try and clear your debt, your household may be...
Fri, 13 May, 2016 at 8:51 PM
Is there anything else that I can do?
If you have difficulty paying your bills, and are unhappy with the way your supplier has handled your problems, you should contact the consumer watchdog...
Fri, 13 May, 2016 at 8:52 PM